If you have any complaint or grievance against the insurance company, agent, or bank representative in respect of your insurance policy, you may file your complaint directly with the insurance company at the following address.
Anwar Ahmed Malik
Senior Vice President / Grievance Redressal Officer
Address: askari general insurance co. ltd
Head Office, 3rd Floor, AWT Plaza, The Mall, Rawalpindi
Phone: +92 51 8848100
Mobile: +92 345 5005244
However, in case if the insurance company fails to address your grievance, you may file your complaint with other external independent forums at the following addresses.
(1) - Federal Insurance Ombudsman
2nd Floor, Pakistan Red Crescent Society
Annexe Building, Plot # 197/5, Dr. Doud Pota Road, Karachi
Phone: 021-99207761-62, Website: www.fio.gov.pk
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO
(2) - Official Coordinator, Small Disputes Resolution Committee -Karachi
Specialized Companies Division,
5th Floor, State Life Building No. 2, Wallace Road, Off I. I. Chundrigar Road, Karachi.
Phone: 021-99002021, UAN: 021-111-117-327, Email: sdrc.khi@secp.gov.pk
Note: Policyholders belonging to provinces of Sindh and Baluchistan may approach this Committee
(3) - Official Coordinator, Small Disputes Resolution Committee -Lahore
Company Registration Office Lahore,
Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Phone: 042-99014050, UAN: 042-111-117-327 , Email: sdrc.lhr@secp.gov.pk
Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee
(4) - Official Coordinator, Small Disputes Resolution Committee-Islamabad
Insurance Division,
3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad.
Phone: 051-9195391 , UAN: 051-111-117-327 , Email: sdre.isb@secp.gov.pk
Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee
Complaint against an insurance company may also be filed with Securities and Exchange Commission of
Pakistan (insurance regulator in Pakistan) at the following address:
Securities and Exchange Commission of Pakistan (SECP)
NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad.
Toll free Phone No: 080088008
Email: complaints@secp.gov.pk
https://sdms.secp.gov.pk/ (for on line filing of complaints)
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP
